PennedBlack offers Free Regular Shipping within Australia for orders over $50.00 & Free Express Shipping on orders over $100.00. For any orders under this amount, a flat rate of $4.50 postage will apply for small orders & larger items such as giftware items will be charged a flat rate of $8.95 for shipping.
All items are shipped via Australia Post - standard mail.
Express Postage is also available for orders ($12.50) And orders will be dispatched same day if ordered before 12:00pm (noon AEST) and will arrive within 1-2 business days depending on location.
All orders will not require a signature, and will be left at the nominated address. PennedBlack is not responsible for any missing orders during this process so best to get your parcel sent to a PO BOX or work address so someone is there to collect it.
Please allow up to 7 business days for your items to arrive. In the event that your items have not arrived within this time frame, please email
hi@pennedblack.com with your full name and order number, and you will be responded to in 24 hours.
INTERNATIONAL SHIPPING
All International orders incur a flat postage fee of $15.00
All International orders will be posted with Australia Post International Airmail with no tracking. If you wish for tracking, please contact me directly before your purchase and I will organise tracking postage to be included. Please allow up to 5-10 business days for delivery.
RETURNS & WARRANTY
No exchanges or returns are accepted - please choose carefully. In the event you are shipped an incorrect or faulty item, we are more than happy to replace or provide you with shop credit. Please notify us immediately at hi@pennedblack.com with your order details. From here you will be guided through the returns process. Please note: Shipping is non-refundable.
CURRENCY
All prices are featured and charged in Australian Dollars, $AUD.
